Question 1

Why aren't you open 7 days a week?

Accepted Answer

Our current staffing situation does not provide us the flexibility to be open every day of the week unfortunately.

Question 2

Why do you operate "by appointment only"?

Accepted Answer

This is to ensure that every customer is provided the time, attention, and high quality services that they deserve in the time period of their choosing.

You are encouraged to book an appointment directly using our online booking system to ensure that we can meet and exceed your aesthetic needs.

Question 3

Do you accept "walk-ins"?

Accepted Answer

The short answer is no, we don't.

Having a limited staff coupled with family-work balance, we prefer going by appointment only to maximize our efficiency and the quality of service provided.

You are encouraged to book an appointment directly using our online booking system to ensure that we can meet and exceed your aesthetic needs.

Question 4

If I have an "emergency", can you take me in?

Accepted Answer

Maybe, depending on availability and the time frame you would like to come in to resolve your issue.

Like any other appointment, you are encouraged to book an appointment directly using our online booking system. You can also phone (or text) us to discuss alternate possibilities.

Question 5

Why was the store closed when I dropped by during your opening hours?

Accepted Answer

We are sorry this happened and apologize for the inconvenience

Due to staff availability, there may be situations where we need to close our doors unexpectedly, regardless of the published spa hours. Like you, we have family and other obligations which sometimes are out of our control.

This is also exactly why we do not accept walk-ins and operate by appointment only.

You are encouraged to book an appointment directly using our online booking system to ensure that we can meet and exceed your aesthetic needs.

Question 6

Can I book by phone?

Accepted Answer

Absolutely!

You can slo book by email or using our our online booking system (our preference) which allows you to see our schedule availabilities.

Question 7

Why would I want to be a member of your website?

Accepted Answer

Pretty much all of our regular clients are also website members.

Becoming a member is totally free and gives you the ability to:
1 - Checkout faster
2 - View your past and upcoming appointments in our booking calendar
3 - Faster rebooking of a prior service
4 - Reschedule or cancel an appointment
5 - Email appointment reminders

Registration is only a few clicks and super easy!
1 - You can register with your Google or Facebook account
2 - You can also register with an email if you prefer

ABOUT

FREQUENTLY ASKED QUESTIONS

Why aren't you open 7 days a week?

Why do you operate "by appointment only"?

Do you accept "walk-ins"?

If I have an "emergency", can you take me in?

Why was the store closed when I dropped by during your opening hours?

Can I book by phone?

Why would I want to be a member of your website?